Software Support Desk
You can reach the GeeDee Realty Systems Software Support Desk by Phone, Live Chat, Fax and email between 8:30AM and 5:00PM (WST), Monday through Friday.
Our customer Software Support team is based Perth. All support members of the team are experienced property managers, bookkeepers or IT specialists, so you deal with a real person who speaks your language. All software support members are here to assist and make the GeeDee experience easier. The "technical Info" section listed here are
Contact information for GeeDee is provided below. When you call, you should be at your computer and have your documentation at hand.
Be prepared to provide the following information:
|•||The exact wording of any messages that appear on your screen.|
|•||What happened and what you were doing when the problem occurred.|
|•||How you tried to solve the problem.|
|•||Product version number (Found in Help | About)|
|•||Have pcAnywhere installed and the ability to access this program. |
Who Should You Contact?
|•||Software Support and Sales: Product licensing, order status, pricing or any general enquiry - PRESS OPTION 1 IN PHONE SYSTEM.|
|•||Technical Support: If your are an I.T. person calling about the installations, error messages and other technical information - PRESS OPTION 2 IN PHONE SYSTEM.|
|•||Training: Enquiries regarding training options - PRESS OPTION 1 IN PHONE SYSTEM.|
GeeDee can be contacted for general information:
|•||Support Desk Phone: (08) 9364 6677|
|•||Support Desk Fax: (08) 9364 7433|
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